Refund and Return Policy
We hope that you love our products as much as we do. If you are not 100% happy with your product, you can return it within 14 days of receipt. We are happy to offer an exchange or refund of the product price only, provided that you return the product unused and in the original packaging with all the tags still attached.
To arrange an exchange or refund, email or phone +44 (0)208 980 2255. We check our products thoroughly before sending them on their way to your home but in the unfortunate event an order arrives with a fault or damage, please contact us through the email or telephone number within 48 hours of receipt. We will ask you to email a photograph of the fault. Once approved by our team, we would kindly ask you to return the item to our listed head office address.
Once we receive and inspect the product, a refund or replacement will be arranged via same payment method as originally used for payment.
We recommend that any products being returned are well packaged to ensure that it’s well protected and that a certificate of posting is obtained as we can not take responsibility for lost parcels. Unfortunately as of international delivery procedures, we are unable to cover the postage for returned items. Please note the refund can take up to 7 working days or more to process and we will send you an email once this has been processed to confirm the same.
We want to make sure you have a pleasant experience buying from us. Your item will be delivered between 2 to 7 days after placing the order. Items will be dispatched during weekdays and you will receive a confirmation email to let you know your order is on its way to you.
Royal mail 1st Class Signed
Estimated Delivery time: 1-3 business days
Delivery rates from £5.95
For each additional item: £3.00
Royal Mail International Signed
Estimated Delivery time: 3-5 business days
Delivery rates from £10.95
For each additional item: £5.00
Royal Mail International Signed
Estimated Delivery time: 2-3 weeks Delivery rates from £15.00
For each additional item: £7.50
Terms and Conditions
These terms and conditions apply to the use of and orders placed on the website. By placing an order with Nitin Goyal London you will be deemed to have read, understood and agreed to these terms and conditions.Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. As all our products are made by hand there may be a fractional variation in size. All prices on the store and shipping costs include VAT. We reserve the right to amend prices in the event of a change in VAT. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.Orders can be processed directly though this web site. Nitin Goyal London processes card payments using a secure server. Nitin Goyal London does not hold any customer card details and we will never pass your details on to anyone.All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately. Nitin Goyal London will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.Nitin Goyal London are happy to exchange or refund any unwanted or faulty full priced items returned to us in original condition and packaging, unused and with tags attached within 14 days. Please email or phone us to arrange returns. Return postage is the responsibility of the customer. We strongly recommend you return any items via recordable post as we can not be held responsible for any return items that go missing.
Royal Mail, who Nitin Goyal London use to deliver their products deliver within the normal working hours of 9am – 5pm, Monday to Friday. It is the customers responsibility to ensure the goods can be received within these timescales.
Please return items to: Nitin Goyal London, 106 Bow Business Centre, 153-159 Bow Road, London, E3 2SE, United Kingdom. Registered in England and Wales Number 6992735.
Terms and Privacy
This Agreement is a legal document which sets out your rights and obligations in relation to this site (the “Nitin Goyal London site ") and the products offered by us through it (“Nitin Goyal London Products”). You must take the time to read and understand this Agreement before using the Nitin Goyal site or making a purchase of an Nitin Goyal Product; you accept that you are entering into a contract with us on the terms of this Agreement. You should be aware that this Agreement may change from time to time.
If you have queries relating to this Agreement, then before placing an order, please email our .
Please note that we reserve the right to withdraw the Nitin Goyal London site from time to time.
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.
We are the owner or the licensee of all intellectual property rights in our website, save for material otherwise stated. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on our website for commercial purposes without crediting Nitin Goyal London or obtaining permission from our licensors for any intellectual property that does not belong to Nitin Goyal London.
Commentary and other materials posted on our website are not intended to amount to definitive advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
- This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
If you wish to make any use of material on our website other than that set out above, please contact us.
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We ask you to supply the following information during the ordering process:
your name, invoice address, delivery address, email address, telephone number, credit card details, and where you first found out about our website.
There is also a ‘newsletter’ on the site which you are able to sign-up to for regular updates on news, sales, special offers etc. We ask you to supply your name, birthday and email address.
We use this information for the following purposes:
to send you the product that you have bought, to charge you for the product, to send email or conventional mail to you, to let you know by email of new products or services, to offer promotions in relation to Nitin Goyal London products, to perform statistical analyses measuring relative interest in the various areas of our site and customer profiles.
In addition we employ website cookies to recognise users and to track individual shopping carts through the ordering process.
We do not, under any circumstances:
provide email addresses to any third party, share the information we track on this site, in any form, with advertisers or other parties, release personal information about any individual visitors.
At your request we will remove you from the email update service. Please click on the 'unsubscribe' link at the foot of the email and follow the prompts to do so. Please note we are not responsible for the content or the privacy policies of web sites to which this site may link.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at or send us mail to: [your physical mailing address].
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to:
Terms and conditions